These general conditions of sale are agreed between BARROS & BARROS – SOCIEDADE AGRÍCULA, LDA, with its head office at Rua Direita, nº 26, Favaios, Alijó, District of Vila Real, 5070 272 – Favaios, tax identification number 508 433 681 and contact +351 912 562 803, hereinafter referred to as “DOURO BEST” and persons wishing to make purchases through the WWW.DOUROBESTTOURS.COM website, hereinafter referred to as “User”.

The parties agree that purchases made through the WWW.DOUROBESTTOURS.COM website will be governed exclusively by this agreement to the exclusion of any conditions previously available on the website.


The purpose of these general conditions of sale is to make available and define all the information necessary to the User on the terms of order, sale, payment and provision of the service, made on the website WWW.DOUROBESTTOURS.COM.
These conditions regulate all the steps necessary to carry out the acquisition and guarantee the continuation of this service provision to the User.


The User completes his order by completing the purchase process presented on the website WWW.DOUROBESTTOURS.COM, adding the product (s) or service (s) that you want to order to the shopping basket:
To send your order you must:
a) Registering on the website DOUROBESTTOURS.COM, providing for the purpose the information requested there.
b) Log in (providing a combination of e-mail and password chosen by the User at the time of registration).
c) Complete the information and choose the options available to you during the order completion process (delivery address and billing, shipping method, form of payment, as well as the NIF and the name that, for tax purposes, intends that appear on the invoice).
The final confirmation of the order by the User corresponds to the full and complete acceptance of the prices and description of the products / services available for sale as well as of these General Conditions of Sale, which will be the only applicable to the contract thus concluded.
DOURO BEST will honor orders received online. In the absence of availability of the service, DOURO BEST undertakes to inform the User as soon as possible.
The data on the invoice are the sole responsibility of the User. The invoice once issued can not be reissued with changes.
If payment of the invoice is not received by the services within the indicated period, the order will not be guaranteed.


On the website WWW.DOUROBESTTOURS.COM, DOURO BEST proposes to the User the following payment methods via:

  • Easypay – Instituição de Pagamento Lda:
  • Credit card (Visa, Mastercard);
  • Reference Multibanco;
  •  Transfer;


In the case of payment by credit card, the debit will be made on the User’s card immediately after confirmation of the ability to provide the service. If any of the services ordered can not be provided, their value will be credited to the User’s card after the order is closed.


The service will be made available after confirmation of the payment made.


The prices must be understood in Euros, with taxes and taxes included, taking into account the VAT in force on the date of payment of the order.
In case of an increase in the Prices of any service, the User will be informed immediately, being able to choose to continue your order (paying the difference) or to proceed with its cancellation.


The cancellation or return process is handled on a case by case basis by DOURO BEST. The request must arrive in writing to the contact email GERAL@DOUROBESTTOURS.PT, up to 4 days after the order, being the instructions of cancellation or return of the amount paid answered and defined by DOURO BEST, by the same means of communication.
Whenever possible the return must be made through the same payment method, but if it is not possible, the user must present proof of payment and account or card ownership, so that the return can be made by Bank Transfer
DOUROBEST undertakes to reimburse the User within a maximum period of 30 days.


The processing of your data is done in compliance with the legislation on the protection of personal data. The same, subject to computer processing, will be included in the data base (s) of DOURO BEST and are intended for the registration and presentation of other products and services, as well as institutional information, to be made available by them.

Your supply is optional and is guaranteed, under the law, the right to access, rectify and cancel any data that directly concerns you, personally or by writing, directly to the address listed on the homepage of this website.